RT Journal Article SR Electronic T1 Loving communication JF British Journal of General Practice JO Br J Gen Pract FD British Journal of General Practice SP 231 OP 231 VO 55 IS 512 A1 Amanda Howe A1 Chris Abell A1 Bob Fleetcroft YR 2005 UL http://bjgp.org/content/55/512/231.2.abstract AB