TY - JOUR T1 - User satisfaction with commuter walk-in centres JF - British Journal of General Practice JO - Br J Gen Pract SP - e390 LP - e393 DO - 10.3399/bjgp09X473169 VL - 59 IS - 569 AU - Joanne Coster AU - Alicia O'Cathain AU - Jon Nicholl AU - Chris Salisbury Y1 - 2009/12/01 UR - http://bjgp.org/content/59/569/e390.abstract N2 - Pilot commuter walk-in centres have been located close to national rail stations in major English cities, provided by private healthcare companies for the NHS, and offering access to doctors and nurses. This study used a survey to evaluate user satisfaction levels with this new service. Thirty-three per cent (1828/5574) of users completed a questionnaire. Centres demonstrated high levels of user satisfaction (69% ‘very satisfied’, 95% confidence interval = 58% to 79%) overall, but satisfaction was lower for some aspects of care such as waiting times. ER -