<?xml version='1.0' encoding='UTF-8'?><xml><records><record><source-app name="HighWire" version="7.x">Drupal-HighWire</source-app><ref-type name="Journal Article">17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Carvel, David</style></author></authors><secondary-authors></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">What is the collective noun for a group of patients?</style></title><secondary-title><style face="normal" font="default" size="100%">British Journal of General Practice</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">2011-04-01 00:00:00</style></date></pub-dates></dates><pages><style  face="normal" font="default" size="100%">301-301</style></pages><doi><style  face="normal" font="default" size="100%">10.3399/bjgp11X567333</style></doi><volume><style face="normal" font="default" size="100%">61</style></volume><issue><style face="normal" font="default" size="100%">585</style></issue><abstract><style  face="normal" font="default" size="100%">Every weekday lunchtime I have a scheduled telephone surgery. It sends the practice's phone bill skywards, but we accept most such calls nowadays are to mobiles as people are busy (or like to appear busy!). Despite this, up to a third of these consultations fail to take place. This is partly because one of our receptionists has a rather annoying habit of being one random digit out, in the given eleven. Other reasons we're told, include: batteries running low; bosses demanding they be switched off; or because our rolling southern Scottish landscape still has many ‘blind spots.’I therefore find myself each day listening to a robot curtly telling me to leave a message …</style></abstract></record></records></xml>