TY - JOUR T1 - ‘Heartsink’ patients in general practice JF - British Journal of General Practice JO - Br J Gen Pract SP - 437 LP - 438 DO - 10.3399/bjgp11X583056 VL - 61 IS - 588 AU - Tom O'Dowd Y1 - 2011/07/01 UR - http://bjgp.org/content/61/588/437.2.abstract N2 - Dr Andrew Moscrop has carried out an interesting analysis of the impact of my paper on heartsink patients in general practice published 23 years ago.1 I was a young GP when I started the lunchtime management meetings on heartsink patients in the practice, without any intent of it ever being published as a paper and having the impact that it has had. I have been aware of its unselfconscious use, particularly among practising clinicians, as they often use the term in discussion or in presentations to colleagues. I have also been aware that it has been controversial among my academic colleagues who, like … ER -