TY - JOUR T1 - Self-service JF - British Journal of General Practice JO - Br J Gen Pract SP - 43 LP - 43 DO - 10.3399/bjgp14X676564 VL - 64 IS - 618 AU - Saul Miller Y1 - 2014/01/01 UR - http://bjgp.org/content/64/618/43.abstract N2 - Saul Miller‘Sorry.’I nod my head as I concede defeat. A woman in Lycra has beaten me. I’m not the only one in a rush, clearly.As she turns to start unloading, we both realise I need to take a step or two back, to give her space.‘Sorry.’ I repeat, retreating.It would not feel so bad if she had beaten me with 6 items or less, but this is a queue for baskets and hers is fully loaded.Frustration rises like a spring tide. I cast my eyes around again. It is opening time on Sunday morning and I was expecting no delay.Then … ER -