TY - JOUR T1 - The compassionate organisation JF - British Journal of General Practice JO - Br J Gen Pract SP - 481 LP - 481 DO - 10.3399/bjgp13X671669 VL - 63 IS - 614 AU - Trisha Greenhalgh Y1 - 2013/09/01 UR - http://bjgp.org/content/63/614/481.abstract N2 - The Francis Inquiry into the Mid-Staffordshire Hospital Trust makes sobering reading.1‘Patients were routinely neglected’, says the press release, ‘by a Trust that was preoccupied with cost cutting, targets, and processes and which lost sight of its fundamental responsibility to provide safe care.’Largely as a result of profound staff shortages, basic elements of care were neglected. Patients were left in soiled sheets or sitting on commodes for hours; food and drinks were placed out of reach, and so on.Like Robert Francis, I find these stories deeply shocking. But I am also shocked that having framed the problem squarely as one of lack of compassion, almost all his recommendations relate to documents or procedures. For example: … ER -