RT Journal Article SR Electronic T1 Handling complaints: harnessing feedback to improve services JF British Journal of General Practice JO Br J Gen Pract FD British Journal of General Practice SP 483 OP 483 DO 10.3399/bjgp18X699185 VO 68 IS 675 A1 Rob Behrens, CBE YR 2018 UL http://bjgp.org/content/68/675/483.abstract AB