TY - JOUR T1 - Exclusion criteria: none JF - British Journal of General Practice JO - Br J Gen Pract SP - 83 LP - 83 DO - 10.3399/bjgp20X708005 VL - 70 IS - 691 AU - Tim Senior Y1 - 2020/02/01 UR - http://bjgp.org/content/70/691/83.abstract N2 - Let’s call her Sharon. She comes to our clinic several times each week, worried about her children’s illnesses, and presents to the emergency department often. I am always tempted to be a bit dismissive, but the family do have some particular health problems too, and my intuition is waving a small red flag in my head. Most of the illnesses are relatively minor, though, and she would be flagged as a frequent attender, ripe for some preventive intervention, or self-management education, whose presentations would be labelled inappropriate.Looking around at the health system, it feels like the gates are all built to keep people out. Everywhere we look, we see referral criteria, ‘inappropriate attendances’, and … ER -