TY - JOUR T1 - Yonder: Online feedback, simulated telephone consultations, BMI, and grit JF - British Journal of General Practice JO - Br J Gen Pract SP - 560 LP - 560 DO - 10.3399/bjgp21X717905 VL - 71 IS - 713 AU - Ahmed Rashid Y1 - 2021/12/01 UR - http://bjgp.org/content/71/713/560.abstract N2 - Yonder: a diverse selection of primary care relevant research stories from beyond the mainstream biomedical literatureAlthough the growth of online feedback for healthcare services has been celebrated for enhancing patient power and encouraging greater accountability, it has also been critiqued for being unrepresentative and undermining care relations. A research team from Oxford recently explored the relationship between online feedback and care improvement as articulated by patients and family members who provided feedback across different online platforms and social media in the UK.1 Online feedback was framed by participants as, ideally, a public and, in many cases, anonymous ‘conversation’ between service users and healthcare providers. These ‘conversations’ were thought of not only as having the potential to bring about … ER -