TY - JOUR T1 - <em>Verschlimmbesserung</em> JF - British Journal of General Practice JO - Br J Gen Pract SP - 214 LP - 214 DO - 10.3399/bjgp22X719465 VL - 72 IS - 718 AU - Hilary A Lavender Y1 - 2022/05/01 UR - http://bjgp.org/content/72/718/214.2.abstract N2 - I agree with David Zigmond that government has been ‘trying to fix things but making them worse’. From the 1990s government promoted a consumer model. However, when patients took on the role … ER -