TY - JOUR T1 - Complex Systems Harm People with Complex Needs JF - British Journal of General Practice JO - Br J Gen Pract SP - 307 LP - 307 DO - 10.3399/bjgp22X719789 VL - 72 IS - 720 AU - Euan Lawson Y1 - 2022/07/01 UR - http://bjgp.org/content/72/720/307.abstract N2 - Euan LawsonComplex systems harm people with complex needs. It is a principle to keep in mind as we scramble to cope in a pressurised system with too few doctors. Any appointment booking system or clinic, across primary and secondary care, re-jigged to manage access, at a time of savage demand and pitiful resources, needs very few hurdles to become inaccessible to the most vulnerable. Whether you are a migrant, older and frail, a person who uses drugs, or just carrying the burden of multiple conditions, then the complexity of the system matters. Not in an … ER -