TY - JOUR T1 - Sludge and Ordeals in Primary Care JF - British Journal of General Practice JO - Br J Gen Pract SP - 195 LP - 195 DO - 10.3399/bjgp23X732549 VL - 73 IS - 730 AU - Euan Lawson Y1 - 2023/05/01 UR - http://bjgp.org/content/73/730/195.abstract N2 - Euan Lawson.COVID-19 has stretched resources and added complexity. Frayed systems are coming apart at the seams. For patients, at what is usually perceived as the most basic level, getting an appointment with a GP is not as easy as it once was.Some patients may experience this as an ‘ordeal’, a term being used in political science to describe high friction interactions with the state.1 In the UK, the welfare system is replete with these ordeals and, usually, the architects consider it a feature not a bug. A good example is the transition from … ER -