RT Journal Article SR Electronic T1 Choice or chance? An audit of patients' complaints JF The Journal of the Royal College of General Practitioners JO J R Coll Gen Pract FD British Journal of General Practice SP 670 OP 670 VO 34 IS 269 A1 David H. Ryde YR 1984 UL http://bjgp.org/content/34/269/670.1.abstract AB