PT  - JOURNAL ARTICLE
AU  - J F Middleton
TI  - Modifying the behaviour of doctors and their receptionists in recurrent stressful situations.
DP  - 1989 Feb 01
TA  - The Journal of the Royal College of General Practitioners
PG  - 62--64
VI  - 39
IP  - 319
4099  - http://bjgp.org/content/39/319/62.short
4100  - http://bjgp.org/content/39/319/62.full
SO  - J R Coll Gen Pract1989 Feb 01; 39
AB  - Doctors and receptionists in a group practice completed a questionnaire about the image of the practice and reactions to recurrent stressful situations. The results were shared among the participants in a way that preserved anonymity. A year later a further questionnaire was completed which showed that respondents perceived that beneficial changes had taken place. The changes were seen as being mainly due to an increase in mutual understanding between the doctors and their receptionists.