RT Journal Article
SR Electronic
T1 An assessment of the value of video recordings of receptionists.
JF The Journal of the Royal College of General Practitioners
JO J R Coll Gen Pract
FD British Journal of General Practice
SP 421
OP 422
VO 39
IS 327
A1 A J Sharp
A1 P Platts
A1 J H Turner
A1 M H Drucquer
YR 1989
UL http://bjgp.org/content/39/327/421.abstract
AB Video recordings of receptionists at work in general practice were found to be useful for self assessment by the receptionists and enabled the doctors to see areas for improvement in the organization of the reception area.