TY - JOUR T1 - An assessment of the value of video recordings of receptionists. JF - The Journal of the Royal College of General Practitioners JO - J R Coll Gen Pract SP - 421 LP - 422 VL - 39 IS - 327 AU - A J Sharp AU - P Platts AU - J H Turner AU - M H Drucquer Y1 - 1989/10/01 UR - http://bjgp.org/content/39/327/421.abstract N2 - Video recordings of receptionists at work in general practice were found to be useful for self assessment by the receptionists and enabled the doctors to see areas for improvement in the organization of the reception area. ER -