Importance attached to features of care and whether these features were experienced n(%).
| Not important | Important and experienced | Important but not experienced | Total | |
|---|---|---|---|---|
| Booking an appointment in advance | 308 (25.8) | 720 (60.3) | 166 (13.9) | 1194 |
| Information on full medical history | 167 (13.0) | 986 (76.5) | 136 (10.6) | 1289 |
| Someone who would take time to listen | 118 (9.5) | 1072 (86.0) | 57 (4.6) | 1247 |
| Choosing type of professional | 258 (21.3) | 925 (76.3) | 29 (2.4) | 1212 |
| Someone who knows the patient and medical condition personally | 297 (24.7) | 752 (62.5) | 154 (12.8) | 1203 |
| Choosing a particular person | 421 (34.8) | 620 (51.3) | 168 (13.9) | 1209 |
| Someone already known and trusted | 457 (37.4) | 661 (54.0) | 105 (8.6) | 1223 |
| Someone of own sex | 1029 (87.4) | 124 (10.5) | 24 (2.0) | 1177 |
| Consulting someone of own ethnic group or culture | 1056 (92.9) | 66 (5.8) | 15 (1.3) | 1137 |