Positive | | |
|
Magazines and books, posters, and television/radio/music. | Music/radio. | Telephone located away from the reception desk. |
Chairs faced away from the reception. | Children's play area when occupied | Barrier was present to structure queue away from the desk. |
| | Waiting room located separately from reception. |
| | Computer monitor faced away from the queuing area. |
| | Screen present at reception. |
| | Fax machine located away from reception desk. |
|
Negative | | |
|
Lack of magazines and books, posters and television/radio/music. | Lack of music/radio | Reception area in the same room as the waiting room. |
Chairs not facing away from the reception. | | Chairs were close to the reception desk. |
| | No barrier to structure the queue, hence patients queued alongside the desk. |
| | Computer monitors could be seen at certain angles. |
| | No screen at reception, therefore patients more inclined to lean over the reception desk. |