Table 4

Total workload and costs of providing the service.

Telephone optionFace-to-face onlyUsual care
Total number of consultations, n509485430
 Face-to-face, n (%)324 (63.7)470 (97.1)406 (94.4)
 Booked telephone, n (%)72 (14.1)9 (1.7)19 (4.4)
 Opportunistic telephone, n (%)113 (22.2)6 (1.2)5 (1.2)
Missed appointments83/407 (20.4)104/574 (18.1)77/430 (17.9)
n (% of all face-to-face appointments booked)
Abortive telephone calls274/459 (59.7)10/25 (40.0)3/27 (11.0)
n (% of all telephone calls attempted)
Total invitations issued, n800106816
 Letter, n72793715
 Memos with prescriptions, n731311
Total service costs, £ sterling£3982.23£4485.50£3340.41
 Costs per ‘active asthmatic’, mean (SD)£6.66 (5.30)£6.86 (5.94)£6.00 (6.76)
 Costs per asthmatic reviewed, mean (SD)£10.03 (5.33)£12.74 (5.68)£11.85 (6.45)