Telephone option n = 598 | Face-to-face only n = 654 | Telephone option versus face-to-face only | Usual care n = 557 | Face-to-face only versus usual care | |
---|---|---|---|---|---|
P-value | P-value | ||||
Number of patients reviewed, n (%) | 397 (66.4) | 352 (53.8) | <0.001 | 282 (50.6) | 0.27 |
Mode of consultation | |||||
Total patient-initiated booked reviews, n (%) | 276 (46.2) | 324 (49.5) | 0.23 | 256 (45.9) | 0.95 |
Booked face-to-face, n (%) | 220 (79.7) | 316 (97.5) | 242 (94.5) | ||
Booked telephone, n (%) | 56 (20.3) | 8 (2.5) | 14 (5.5) | ||
Opportunistic telephone reviews, n (%) | 110 (18.4) | 6 (0.9) | 5 (0.9) | ||
Additional reviews undertaken opportunistically during routine surgery consultations, n (%) | 38 (6.4) | 86 (13.1) | 61 (11.0) |