Table 1

Characteristics of complex and non-complex consultations in the baseline and follow-up groups.

Complex consultationsNon-complex consultations
BaselineFollow-upP-valueBaselineFollow upP-value
Patient age, years, mean (SD)50.12 (15.91)47.28 (16.05)0.11147.25 (16.48)45.54 (16.96)0.386
Patient sex, n female (%)96 (67.6)126 (66.7)0.85787 (55.1)74 (54.8)0.966
General health, mean SD3.33 (1.06)3.36 (1.05)0.8062.95 (1.08)2.76 (1.05)0.123
Patient satisfaction, n satisfied (%)138 (97.2)182 (96.3)0.656156 (98.5)133 (98.5)0.874
GP empathy, mean (SD)43.66 (6.79)43.24 (6.43)0.56642.60 (6.28)42.58 (6.87)0.980
Knows doctor, mean (SD)4.22 (1.22)4.28 (1.28)0.3703.57 (1.52)3.98 (1.37)0.021
Consultation length, mins, mean (SD)12.20 (4.43)14.39 (4.00)<0.0019.47 (4.96)9.26 (2.88)0.279
Satisfaction with time, mean (SD)4.49 (1.19)4.74 (0.98)0.0444.53 (0.87)4.64 (1.06)0.350
GP stress, mean (SD)2.28 (1.19)2.06 (1.11)0.0352.09 (1.22)1.78 (1.04)0.038
Patient enablement, mean (SD)4.17 (2.83)4.92 (3.19)0.0373.89 (2.471)5.39 (3.32)<0.001