Table 1

Survey questions compared by appointment type.

Non-bookable n (%)Bookable n (%)χ2 (df, P)
How convenient was your appointment today?
    Very convenient or convenient229 (68.8)386 (79.1)
    Neutral62 (18.6)57 (11.7)
    Inconvenient or very inconvenient42 (12.6)45 (9.2)
    Total333 (100.0)488 (100.0)11.541 (2, 0.003)
How difficult was it for you to get this appointment?
    Very difficult or difficult54 (16.7)106 (21.7)
    Neutral71 (22.0)104 (21.3)
    Easy or very easy198 (61.3)278 (57.0)
    Total323 (100.0)488 (100.0)3.128 (2, 0.209)
Were you able to see the doctor in the time you needed to?
    No68 (20.9)93 (19.3)
    Yes213 (65.5)360 (74.8)
    Don't know44 (13.5)28 (5.8)
    Total325 (100.0)481 (100.0)15.538 (2, <0.001)
Were you able to get to see the doctor of your choice?
    No139 (40.5)105 (21.4)
    Yes57 (16.6)242 (49.3)
    No preference147 (42.9)144 (29.3)
    Total343 (100.0)491 (100.0)95.993 (2, <0.001)
How satisfied are you with the appointment system at the practice?
    Very unsatisfied or unsatisfied115 (35.3)162 (34.3)
    Neutral84 (25.8)101 (21.4)
    Satisfied or very satisfied127 (39.0)209 (44.3)
    Total326 (100.0)472 (100.0)2.935 (2, 0.230)
  • df = degrees of freedom.