Mean at baseline	Mean at follow-up
	↓	↓
Outcomes from note audit (n = 304)
Severity of illness (4-point scale)
Intervention	2.53	2.34
Control	2.56	2.46
Number of relapses
Intervention	0.56	0.39
Control	0.66	0.71
Total score for ‘process of care’ (observed range of 0–24)
Intervention	7.04	5.69
Control	7.30	6.40