Patient anxiety scores and satisfaction with the environment and doctor–patient communication in the old and new premises (unpaired t-tests).
| Score (patient numbers) | |||||
|---|---|---|---|---|---|
| Old premises (phase 1) | New premises (phase 2) | Mean difference | 95% CI | P-value | |
| STAI before consultation (range 6–24) | 11.65 (975) | 10.93 (845) | 0.72 | 0.37 to 1.08 | <0.001 |
| STAI after consultation (range 6–24) | 10.50 (935) | 10.12 (800) | 0.37 | 0.03 to 0.72 | 0.033 |
| Reception/waiting area satisfaction (range 9–45) | 33.31 (960) | 39.77 (775) | 6.46 | 5.97 to 6.95 | <0.001 |
| Consultation room satisfaction (range 6–30) | 22.95 (1010) | 26.74 (850) | 3.8 | 3.44 to 4.15 | <0.001 |
| Doctor satisfaction (six doctors) (range 6–42) | 37.61 (715) | 38.49 (590) | 0.88 | 0.30 to 1.46 | 0.003 |