User satisfaction levels with different aspects of care (n = 1587).
| Very satisfied, % | Fairly satisfied, % | Uncertain, % | Not very satisfied, % | Not satisfied at all, % | |
|---|---|---|---|---|---|
| Receptionist attitude | 71 | 26 | 2 | 1 | <1 |
| Time waited | 60 | 29 | 6 | 4 | 1 |
| Nurse/doctor attitude | 78 | 17 | 2 | 2 | <1 |
| Explanation given | 70 | 21 | 6 | 2 | <1 |
| Treatment or advice | 67 | 24 | 6 | 2 | 1 |
| Overall satisfaction | 69 | 25 | 4 | 1 | 1 |