ThemeImpact
Patients
Shift in power
  • Improved planning for the consultation

  • Improved consultation experience

  • Risks of having control of appointment length

Introducing the issue of time
  • Awareness of time as an important commodity

  • Awareness of time during the consultation

Doctors
Impact on provider
  • Impact on the doctor

  • Impact on the practice staff

Impact on relationship
  • Doctors’ perceptions of patient experience

  • Mismatched expectations

  • Challenging doctors’ preconceptions

Impact on the consultation
  • Enhanced consultation

  • Shared ownership and responsibility for time