Number of dialling attempts before contact made
| Dialling attempts | Calls, n(%) |
|---|---|
| 1 | 314 (77) |
| 2 | 64 (16) |
| 3 | 20 (5) |
| 4 | 6 (1) |
| 5 | 2 (0) |
| 6 | 4 (1) |
| Total | 410a (100) |
↵a On 11 of these occasions, no successful contact was made, either because the caller could not get through (telephone persistently engaged across six attempts (n = 1), unhelpful automated answering system (n = 3), or because no bookings were being taken at the time of the call (n = 7).