The different ways additional concerns are introduced.
| Example | Face-to-face consultation, n (%) | Telephone consultation, n (%) | |
|---|---|---|---|
| Patient discloses additional concern in response to additional enquiry by doctor after first problem has been dealt with | |||
| Example | 7 (28) | 1 (20) | |
| D: | [we'll just leave your medicines as they are | ||
| P: | [well I thought I'd better let you see | ||
| D: | so that's okay . and what's happened with your neuroma then? | ||
| (.) | |||
| P: | well . it's fine | ||
| Patient announces two concerns in response to opening enquiry by doctor and additional concern is reintroduced by doctor or patient after first problem has been dealt with | |||
| Example | 6 (24) | – | |
| D: | what can I do for you? | ||
| P: | ahm . basically ahm . just wanted to come in for a check-up and I'm also on the last packet of my Microgynon pill | ||
| Patient discloses additional concern after first concern has been dealt with | |||
| Example | 12 (48) | 4 (80) | |
| D: | with anything like this . keep an eye on it if there's changes happening there in the skin or on the foot | ||
| (1) | |||
| D: | or it's changing just . or anything that happens elsewhere in the body for example let's have another look at it | ||
| (2) | |||
| P: | that's . really got nothing to do with it . see that wee bump there? | ||
| D: | yeah | ||
| P: | I've had that for about 4 years | ||
| Total | 25 | 5 | |