Capacity and motivation to view situations from the patient and/or colleague perspective; acts in an open and non-judgemental manner.

Takes a holistic approach to patient care and considers social, psychological and emotional factors as well as the wider healthcare system.

Takes a patient-centred approach, treating patients as individuals; empowers patients through involvement in their own care.

Demonstrates an ability to listen attentively and actively.

Tailors language to suit the individual and the situation; provides explanations using non-technical language; builds rapport with others.

Communicates clearly both written and verbally with team members and others (patients, colleagues, allied healthcare professionals).

Capacity to apply sound clinical knowledge and awareness to full investigation of problems, reflecting good clinical judgement.

Proficient in information gathering and history taking; applies knowledge effectively to make clear and proactive decisions.

Able to anticipate rather than just react; maintains knowledge of current research and practice.

Thinks conceptually, using critical analysis to think around issues to help formulate solutions; open to ideas and suggestions from others.

Recognises inconsistencies in information; able to assimilate information quickly; identifies key issues/details and understand data.

Able to synthesise multiple streams of evidence to make effective judgements; makes decisions confidently and in a timely way.

Efficient and organised; employs effective processes to manage own workload.

Able to prioritise and shift demands to fulfil tasks; demonstrates attention to detail.

Is aware of resources available and manages these appropriately, considers implications of actions and/or activities on available resources.

Open and honest with others; willing to admit own mistakes; treats others with respect and knows where personal and professional boundaries lie.

Able to balance ethical tensions in relation to demand, resources and expectations.

Demonstrates a commitment to equality of care for all and strives to act in the patient’s best interests.

Willing to admit when experiencing difficulties and seek assistance where needed; readily employs tactics for managing own stress and pursues a healthy work and life balance.

Remains calm under pressure; demonstrates self-awareness; understands own limitations, manages own emotions and is resilient.

Able to take on multiple complex roles and balance differing responsibilities and commitments, capable of modifying behaviour to adapt to differing roles; accepts and manages uncertainty and change, responding flexibly when required.

Able to effectively influence and negotiate with others; promotes an inclusive approach; motivates others to achieve goals.

Supportive of colleagues; offers advice and assistance as required; understands and respects others’ roles within the wider multiprofessional team.

Is open to sharing information; collaborative with other professionals; acknowledges and appreciates others’ expertise; willing to learn from others.

Demonstrates awareness and is compliant with nationally or locally agreed policies; works to protocol, guidelines, and legislation.

Recognises prejudice and works with, and learns from, others’ prejudices; appreciates values, and sees the strength of diversity.

Recognises and takes into account own and others’ moral and religious codes.

Committed to the learning and development of self and others; able to self-manage; actively promotes self-directed learning.

Proactively seeks feedback; motivated to learn; supports others to learn through engaging in peer support and teaching.

Demonstrates lifelong desire to develop skills and abilities to enable effective fulfilment of role responsibilities.

Shows leadership skills and organisational awareness within and outside of the practice; is an ambassador for the profession; inspires and empowers others and is positive about the future of general practice.

Commitment to quality improvement in care; understands the needs of the local community; manages healthcare pathways effectively.

Considers multiple agendas (for patient, practitioner, higher clinician); understands implications of decisions on the health of the wider population.

Understands and demonstrates business, finance and budget management and skills; is aware of the cost and value of services.