Determinants of positive responses to the ‘access’ questions in the GP Patient Survey 2012
| Predictor variables: adjusted regression coefficients, B (95% CI)a | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| GP Patient Survey questionb | Median (interquartile range) | GP training practice | % registered patients aged ≥65 years | IMD, 2010 score | Ethnicity: South Asian, % | Ethnicity: Black African or Caribbean, % | Practice list size | Practice list size per FTE GP | Female GPs, % | Mean GP age, years |
| Q3: Ease of getting through on the phone, % very easy | 34.1 (22.4–48.6) | n/s | −0.15 (−0.22 to −0.07) | −0.08 (−0.10 to −0.05) | −0.17 (−0.20 to −0.14) | −0.12 (−0.19 to −0.05) | −1.99 (−2.08 to −1.89) | −3.57 (−4.19 to −2.94) | −0.03 (−0.04 to −0.02) | 0.31 (0.25 to 0.36) |
| Q4: Helpfulness of reception, % very helpful | 54.0 (44.4–64.4) | 1.18 (0.41 to 1.95) | 0.16 (0.09 to 0.22) | n/s | −0.20 (−0.23 to −0.18) | −0.09 (−0.14 to −0.03) | −1.37 (−1.44 to −1.29) | −2.37 (−2.87 to −1.87) | −0.02 (−0.03 to −0.01) | 0.20 (0.16 to 0.24) |
| Q5: Overheard at reception, % not overheard | 7.14 (4.35–11.5) | n/s | 0.05 (0.02 to 0.09) | −0.02 (−0.03 to −0.01) | n/s | n/s | −0.15 (−0.20 to −0.11) | −0.45 (−0.74 to −0.16) | n/s | 0.03 (0.01 to 0.06) |
| Q9: Frequency of seeing preferred GP, % always or almost always | 45.3 (34.3–57.7) | n/s | 0.48 (0.40 to 0.55) | −0.04 (−0.06 to −0.01) | −0.15 (−0.17 to −0.12) | −0.22 (−0.29 to −0.16) | −1.08 (−1.17 to −0.99) | n/s | −0.06 (−0.07 to −0.04) | 0.56 (0.51 to 0.61) |
| Q12: Able to get an appointment or speak to someone, % yes | 78.3 (70.3–85.6) | 1.38 (0.78 to 1.97) | 0.22 (0.18 to 0.27) | −0.10 (−0.12 to −0.08) | −0.15 (−0.17 to −0.13) | −0.14 (−0.18 to −0.10) | −0.57 (−0.63 to −0.52) | −1.84 (−2.22 to −1.45) | −0.01 (−0.02 to −0.00) | 0.19 (0.15 to 0.22) |
| Q14: How long until you actually saw or spoke to a GP/nurse, % on the same day | 32.6 (24.5–43.6) | n/s | n/s | n/s | −0.06 (−0.08 to −0.03) | n/s | n/s | n/s | n/s | n/s |
| Q15: Convenience of appointment, % very convenient | 51.6 (43.9–59.7) | n/s | 0.16 (0.11 to 0.21) | −0.02 (−0.04 to −0.00) | −0.19 (−0.21 to −0.17) | −0.11 (−0.16 to −0.06) | −1.00 (−1.06 to −0.93) | −1.92 (−2.33 to −1.51) | −0.03 (−0.04 to −0.02) | 0.17 (0.13 to 0.20) |
| Q18: Overall experience of making an appointment, % very good | 41.4 (31.1–53.3) | 1.16 (0.30 to 2.02) | 0.14 (0.07 to 0.20) | −0.07 (−0.09 to −0.05) | −0.19 (−0.22 to −0.17) | −0.15 (−0.21 to −0.09) | −1.52 (−1.61 to −1.44) | −2.96 (−3.52 to −2.41) | −0.03 (−0.04 to −0.02) | 0.28 (0.23 to 0.33) |
| Q19: Waiting time at surgery, % less than 5 minutes | 8.57 (5.30–13.4) | −0.61 (−1.06 to −0.17) | −0.09 (−0.12 to −0.05) | −0.02 (−0.03 to −0.01) | − 0.04 (−0.05 to −0.03) | −0.09 (−0.12 to −0.06) | −0.24 (−0.29 to −0.20) | −0.43 (−0.72 to −0.14) | −0.04 (−0.04 to −0.03) | n/s |
| Q20: How do you feel about how long you normally have to wait to be seen, % I don’t have to wait too long | 66.4 (55.6–75.4) | n/s | 0.34 (0.28 to 0.40) | n/s | −0.20 (−0.23 to −0.18) | −0.29 (−0.34 to −0.23) | −0.50 (−0.58 to–0.42) | −1.48 – (2.00 to −0.95) | −0.05 (−0.06 to −0.04) | n/s |
| Q25: Satisfaction with opening hours, % very satisfied | 44.3 (36.8–52.5) | n/s | −0.12 (−0.18 to −0.07) | 0.07 (0.05 to 0.09) | −0.14 (−0.16 to −0.12) | n/s | −0.52 (−0.59 to −0.45) | −2.72 (−3.16 to −2.28) | −0.03 (−0.04 to −0.02) | n/s |
| Q26 GP surgery currently open at times convenient for you, % yes | 82.6 (78.0–86.8) | n/s | 0.14 (0.11 to 0.17) | 0.05 (0.04 to 0.06) | −0.08 (−0.09 to −0.07) | −0.04 (−0.07 to −0.01) | −0.24 (−0.27 to −0.20) | −1.16 (−1.41 to −0.92) | −0.02 (−0.02 to −0.01) | n/s |