Table 3.

Responders’ use of NHS 24

QuestionAnswern%
How many times used NHS 24 telephone in totalOnce24541.1
2–5 times27946.8
6–10 times549.1
>10 times183.0
How many times used NHS 24 telephone in past yearNone31252.6
Once18130.5
2–5 times9115.3
>5 times91.5
When was your call?During normal hours457.6
Out of hours54992.4
Where were you?At own home52688.7
Other6711.3
Who was the call for?You27245.4
Your child11419.0
Your spouse/partner11919.9
Your parent345.7
Another relative335.5
Neighbour50.8
Other223.7
Reasons for using NHS 24 instead of another serviceaOut of hours48487.5
Too ill to leave home9116.5
Don’t know who else to contact498.9
It was quick — no waiting time458.1
It was convenient315.6
Don’t want to bother GP234.2
Could not get a GP appointment213.8
Unhappy with previous health professional71.3
Reason for calling NHS 24Advice about a new symptom/problem41469.0
Advice about an ongoing symptom/problem17128.5
General health advice or local information152.5
  • a More than one reason could be given.