Table 5.

Characteristics of interviewees

Category of useParticipant IDSexAge groupMarital statusEmployment statusLevel of education
Used NHS 24 and satisfied with the serviceA111Female75–84WidowedRetiredUnknown
A195Male55–64MarriedFull-timeUnknown
A217Male65–74MarriedRetiredHigher education
K4643Female55–64Living togetherRetiredHigher education
K4574Female35–44MarriedPart-timeHigher education
K4607Female45–54WidowedFull-timeHigher education
K4688Male65–74MarriedRetiredHigher education
K4694Female75–84WidowedRetiredHigher education
G3155Male45–54MarriedFull-timeUnknown
G3101Female45–54MarriedFull-timeHigher education
G3115Female65–74MarriedRetiredHigher education
A39Female35–44MarriedPart-timeHigher education
Used NHS 24 and not satisfied with the serviceK4625Male45–54MarriedFull-timeSecondary school
K4675Female65–74WidowedRetiredHigher education
K4684Male65–74MarriedRetiredHigher education
G3169Male18–24SingleStudentSecondary school
G3219Male35–44MarriedFull-timeHigher education
G3104Female45–54WidowedSelf-employedHigher education
J4195Female75–84MarriedRetiredSecondary school
G3018Female≥ 85MarriedRetiredHigher education
J4200Female75–84MarriedRetiredSecondary school
Had not used NHS 24K4601Female45–54MarriedPart-timeHigher education
G3160Male65–74MarriedRetiredSecondary school
K4718Male75–84SingleRetiredHigher education
D1712Male65–74MarriedRetiredHigher education
G3231Male55–64DivorcedStudentHigher education
J4098Male45–54MarriedFull-timeHigher education
K4645Male55–64MarriedFull-timeHigher education
J4101Female45–54MarriedSelf-employedSecondary school
D1697Male55–64MarriedFull-timeHigher education