Regression coefficients for associations between overall experience and other patient experience measures, estimated using multi-level fixed-effects linear regressiona
| SDb | Overall standardised experience, β | Overall experience on scale of 0–100 | |||||
|---|---|---|---|---|---|---|---|
| Model Ac | Model Bd | Model Ce | Model A c | Model Bd | Model Ce | ||
| GP interpersonal quality of care | 18.5 | 0.60 | 0.34 | 0.34 | 11.8 | 6.8 | 6.7 |
| Nurse interpersonal quality of care | 16.5 | 0.39 | 0.06 | 0.06 | 7.8 | 1.2 | 1.2 |
| Ease of telephone contact | 27.4 | 0.45 | 0.04 | 0.04 | 8.9 | 0.9 | 0.8 |
| Helpfulness of receptionists | 23.0 | 0.52 | 0.16 | 0.16 | 10.4 | 3.3 | 3.1 |
| Able to get appointment | 27.9 | 0.24 | 0.02 | – | 4.8 | 0.3 | – |
| Type of appointment wanted | 23.5 | 0.04 | – | 0.00 | 0.7 | – | 0.0 |
| Timing of appointment wanted | 41.6 | 0.09 | – | 0.00 | 1.8 | – | 0.0 |
| Convenience of appointment | 20.9 | 0.36 | – | 0.02 | 7.1 | – | 0.4 |
| Satisfaction with opening hours | 23.2 | 0.48 | 0.15 | 0.15 | 9.4 | 3.1 | 3.0 |
| Experience of making appointments | 24.6 | 0.61 | 0.24 | 0.23 | 12.0 | 4.8 | 4.5 |
↵a All models included a fixed effect at the general practice level.
↵b The SD of overall experience was 19.8 on a scale of 0–100.
↵c Adjusted for patient characteristics and survey year; only one experience measure was included as an explanatory variable at any one time, 2 080 925 ≤ n ≤ 2 503 720.
↵d Adjusted for patient characteristics, survey year, and other explanatory experience measures, n = 1 978 600.
↵e Adjusted for patient characteristics, survey year, and other explanatory experience measures among responders who were able to get an appointment, n = 1 698 043. SD = standard deviation.