Table 1.

Summary of practice characteristics and number of staff interviewed

Practice IDProviderPractice sizePayer of the telephone first approachLength of time using telephone first approach, yearsRuralityDeprivation, more or less deprivedEthnicity, (above or below average % of population that are whiteNumber of staff interviewed per practice
GPPractice managerNurseReception/AdminTotal
100GPA8093self-pay1urbanlessabove21115
101GPA6672self-pay3urbanlessabove21025a
102DF2347CCG2urbanlessabove11114
103DF7312CCG2urbanmoreabove20024
104GPA4913self-pay4urbanlessbelow11024
105DF11 484self-pay2urbanlessabove21014
106DF16 072self-pay2urbanlessabove21014
108DF4913CCG2urbanmoreabove21014
110GPA8639CCG1urbanmoreabove21014
112DF7934CCG1urbanmorebelow11013
114GPA8364self-pay2urbanlessabove21014
117DF7888self-pay2urbanlessabove21014
201DF8397CCGn/aurbanmoreabove10001
202DF4494self-payn/aurbanmoreabove20023a
  • a Two interviews in these practices were joint interviews between two members of staff. CCG = clinical commissioning group. DF = DrFirst. GPA = GP Access. n/a = not applicable. Self-pay = practice pays.