Table 1.

Summary of practice characteristics and number of staff interviewed

Practice ID	Provider	Practice size	Payer of the telephone first approach	Length of time using telephone first approach, years	Rurality	Deprivation, more or less deprived	Ethnicity, (above or below average % of population that are white	Number of staff interviewed per practice
Practice ID	Provider	Practice size	Payer of the telephone first approach	Length of time using telephone first approach, years	Rurality	Deprivation, more or less deprived		GP	Practice manager	Nurse	Reception/Admin	Total
100	GPA	8093	self-pay	1	urban	less	above	2	1	1	1	5
101	GPA	6672	self-pay	3	urban	less	above	2	1	0	2	5^a
102	DF	2347	CCG	2	urban	less	above	1	1	1	1	4
103	DF	7312	CCG	2	urban	more	above	2	0	0	2	4
104	GPA	4913	self-pay	4	urban	less	below	1	1	0	2	4
105	DF	11 484	self-pay	2	urban	less	above	2	1	0	1	4
106	DF	16 072	self-pay	2	urban	less	above	2	1	0	1	4
108	DF	4913	CCG	2	urban	more	above	2	1	0	1	4
110	GPA	8639	CCG	1	urban	more	above	2	1	0	1	4
112	DF	7934	CCG	1	urban	more	below	1	1	0	1	3
114	GPA	8364	self-pay	2	urban	less	above	2	1	0	1	4
117	DF	7888	self-pay	2	urban	less	above	2	1	0	1	4
201	DF	8397	CCG	n/a	urban	more	above	1	0	0	0	1
202	DF	4494	self-pay	n/a	urban	more	above	2	0	0	2	3^a

↵a Two interviews in these practices were joint interviews between two members of staff. CCG = clinical commissioning group. DF = DrFirst. GPA = GP Access. n/a = not applicable. Self-pay = practice pays.