Describe the primary care service before this initiative, and the arrangements in place now through the new workforce pilot or service. What is your role in delivering this change? What is/was required to establish this new service in your area? What steps have been taken so far? How have you communicated the changes to patients? What challenges have been encountered? How have you tackled these challenges? What do you expect will be the impact of this change (for patients, staff and other parts of the health and social care system)? How would you measure ‘success’ in this change? How sustainable are the changes made in your area?
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