RCGP quality indicators occurring at least once in each consultation mode
RCGP indicator | Consultation mode, n (%)a | |||
---|---|---|---|---|
FTFC (N= 51) | TC (N= 53) | VC (N= 45) | Overall (N= 149) | |
Patient’s own health understanding | 31 (61) | 22 (42) | 17 (38)b | 70 (47) |
Patient concerns are sought | 44 (86) | 44 (83) | 37 (82) | 125 (84) |
Places problem into psychosocial context | 26 (51) | 19 (36) | 12 (27)b | 57 (38) |
Explanation of diagnosis | 30 (59) | 18 (34)b | 18 (40) | 66 (44) |
Explanation of treatment | 47 (92) | 45 (85) | 41 (91) | 133 (89) |
Checking understanding | 51 (100) | 48 (91) | 43 (96) | 142 (95) |
Shared decision making | 45 (88) | 48 (91) | 42 (93) | 135 (91) |
Safety netting | 45 (88) | 51 (96) | 42 (93) | 138 (93) |
↵a Two patients recorded two consultations. Statistical significance calculated based on Fisher’s exact tests for TC or VC compared with FTFC:
↵b P<0.05. There were no significant differences between TC and VC. FTFC = face-to-face consultation. RCGP = Royal College of General Practitioners. TC = telephone consultation. VC = video consultation.