Table 1.

Endorsement of consultation complexity factors in two rounds of Delphi study

Consultation variables: final wordingRound 1resultMedian scoreaRound two resultMedian scoreaFinal status
Factors accepted or rejected in round one
  Patient presents with problem of being homeless3.0Included
  Patient presents with problem which raises child protection or adult safeguarding concerns4.0Included
  Patient presents with problem which raises concerns about domestic violence4.0Included
  Consultation about learning disability/autism3.0Included
  Discussion about end-of-life issues in current consultation3.0Included
  Consultation about mental health problems4.0Included
  Multiple diagnoses or problems being managed in the current consultation3.0Included
Factors carried forward to round two
  Consultation about dementia?3.03.0Included
  Discussion about problematic drug or alcohol use in current consultation?3.03.5Included
  Several preventive healthcare and routine monitoring tasks being conducted in same consultation?3.03.0Included
  Procedures or minor surgery carried out in the current consultation?2.0?2.0Rejected
  Needing to prescribe many drugs in the current consultation?3.03.0Included
  First GP consultation following a diagnosis of cancer?3.04.0Included
  First GP consultation following a diagnosis of diabetes?3.03.0Included
Factors suggested by participants and included in round 2
  Medically unexplained symptoms raised in consultation4.0Included
  Consultation results in outpatient referral×2.0Rejected
  Consultation results in an emergency hospital admission4.0Included
  Consultation results in urgent secondary care assessment, for example, crisis team/A&E4.0Included
  Consultation about chronic pain management3.0Included
  • A&E = accident and emergency. ✓ endorsement.? uncertain. × rejection.

  • a Scores: 1 = no more complex than the average consultation; 5 = very much more complex than the average consultation.