Table 4.

Logistic regression analysis of empathy dimensions predicting satisfaction, quality, and trust outcomes

SatisfactionQualityTrust
ORSE95% CIORSE95% CIORSE95% CI
Empathic concerna0.430.230.15 to 1.250.640.160.39 to 1.060.700.260.34 to 1.47
Perspective takinga1.100.340.60 to 2.030.720.220.39 to 1.320.620.160.38 to 1.03
DANVAa1.100.100.92 to 1.301.000.050.90 to 1.120.930.060.82 to 1.05
VESa0.960.060.84 to 1.091.030.050.95 to 1.141.000.050.91 to 1.10
TESa1.760.640.86 to 3.571.210.260.79 to 1.841.090.220.74 to 1.61
SVMFFa4.59b3.011.27 to 16.5611.69c7.853.14 to 43.563.61b2.071.17 to 11.13
  • a Each empathy measure was run in independent logistic regressions; ending with a total of six models for each outcome (that is, 18 models). Every model included the following covariates: frequency of consultations with this physician, time since the first consultation with this physician, an aggregate of highly correlated indicators of physician experience (physician’s age, number of years since graduation, number of years of practice, and year of the start of private practice), and the patient’s gender.

  • b P<0.05.

  • c P<0.001 CI = confidence interval. DANVA = Diagnostic Analysis of Nonverbal Accuracy. OR = odds ratio. SE = standard error. SVMFF = Synchrony of Vocal Mean Fundamental Frequencies. TES = Therapist Empathy Scale. VES = verbal empathy statements.