Table 1.

Practice characteristics

SiteSizeaIMD quintilebLocationType of online consultation toolPatient uptake of online consultationsStaff interviewed, nPatients interviewed, n
1Medium5UrbanOpen-ended questionnaireHigh (practice’s preferred contact method)36
2Small5UrbanStructured questionnaireLow26
3Medium5RuralStructured questionnaireHigh (practice’s preferred contact method)40
4Large2UrbanOpen-ended questionnaireLow44
5Large2UrbanStructured questionnaire with algorithm-based triageLow21
6Medium5UrbanStructured questionnaire (abandoned)Low12
7Small5UrbanStructured questionnaire (abandoned)Low20

  • ↵a small: <10 000 patients; medium: 10–15 000 patients; large: ≥15 000 patients.

  • ↵b 1 = more deprived; 5 = less deprived (based on practice postcode). IMD = Index of Multiple Deprivation.