Summary of interview, focus group, and observation data generated in this study
| Method | Events, n | Participants, n | Approximate hours |
|---|---|---|---|
| Interviews: service users | 9 | 9 | 12 |
| Interviews: service providers | 10 | 10 (3 also patients in area) | 12 |
| Focus groups: service users | 6 | 30 | 10 |
| Focus groups: service providers | 1 | 5 | 1.5 |
| Observation: surgeries | 13 | 8 sites (including interactions with approximately 40 receptionists, GPs, practice managers, practice nurses, administrative staff, and patients) | 45 |
| Observation: meetings and events | 12 | Approximately 70 individuals across all meetings/events | 26 |
| Total | 51 | 54 (+ approximately 110) | 106.5 |