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Using alternatives to face-to-face consultations: a survey of prevalence and attitudes in general practice
Heather Brant, et al

British Journal of General Practice 1 July 2016; 66 (648): e460-e466. DOI: https://doi.org/10.3399/bjgp16X685597
Comparison of face-to-face and telephone consultations in primary care: qualitative analysis
Heather Hewitt, et al

British Journal of General Practice 1 May 2010; 60 (574): e201-e212. DOI: https://doi.org/10.3399/bjgp10X501831
Accessibility, clinical effectiveness, and practice costs of providing a telephone option for routine asthma reviews: phase IV controlled implementation study
Hilary Pinnock, et al

British Journal of General Practice 1 September 2007; 57 (542): 714-722.
A profile of communication in primary care physician telephone consultations: application of the Roter Interaction Analysis System
Michael Innes, et al

British Journal of General Practice 1 May 2006; 56 (526): 363-368.
Targeted routine asthma care in general practice using telephone triage
Kevin Gruffydd-Jones, et al

British Journal of General Practice 1 December 2005; 55 (521): 918-923.
The effects of telephone consultation and triage on healthcare use and patient satisfaction: a systematic review
Frances Bunn, et al

British Journal of General Practice 1 December 2005; 55 (521): 956-961.
Cost-effectiveness of telephone or surgery asthma reviews: economic analysis of a randomised controlled trial
Hilary Pinnock, et al

British Journal of General Practice 1 February 2005; 55 (511): 119-124.