Since the pioneering work of Balint (1964; Balint & Norell, 1973) there has been little empirical study of general medical practitioners' psychological treatment of patients presenting with emotional problems. In this study 88 patients presenting to GPs for help with emotional problems were interviewed at home about their experiences of their consultations with the GPs. Their audiotaped consultations were then analysed using four different coding systems: a content coding system devised for the study, two verbal response mode systems (Byrne & Long, 1976; Stiles, 1982), and ratings of the doctor's empathic understanding and concern and warmth. Less than half the average consultation was found to comprise psychological treatment broadly defined as any discussion and listening to patients' psychosocial concerns. Although psychological treatment generally was associated with positive patient experiences, the strongest effects found were for listening interactions (where patients described their problems in their own words with non-directive encouragement from the doctor) and for rated doctor empathy. The results are discussed in relation to the work of Balint (1964) and associated findings in empirical studies of psychotherapy.