Objective: To determine what aspects of healthcare provision are most likely to influence
satisfaction with care and willingness to recommend hospital services to others and, secondly, …

… Angela Coulter, director of global initiatives3, … Coulter A, Magee H. The European
patient of the future. Open University Press, 2003. … Articles by Angela Coulter …

… Angela Coulter, chief executive1, … Evidence that strategies to strengthen patient
engagement are effective is substantial, argue Angela Coulter and Jo Ellins, but any strategy …

Paternalism is endemic in the NHS. Benign and well intentioned it may be, but it has the
effect of creating and maintaining an unhealthy dependency which is out of step with other …

OBJECTIVES--To gain population norms for the short form 36 health survey questionnaire (SF36)
in a large community sample and to explore the questionnaire's internal consistency …

Objective To develop a set of quality criteria for patient decision support technologies (decision
aids). Design and setting Two stage web based Delphi process using online rating …

Shared decision making, in which patients and health professionals join in both the process
of decision making and ownership of the decision made, is attracting considerable interest …

Shared decision-making is a process in which clinicians and patients work together to select
tests, treatments, management or support packages, based on clinical evidence and the …

Objective. The purpose of this study was to develop and test a core set of questions to measure
patients’ experiences of in-patient care. Questions were selected from the bank of items …

Background Personalised care planning is a collaborative process used in chronic condition
management in which patients and clinicians identify and discuss problems caused by or …